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Shipping & Returns

Shipping Policy

UAE: 

We deliver within 7 to 10 working days. If the item is ready in stock with the desired size, we ship it next day.

International Shipping :

Delivery times for international packages vary depending on the final destination from 7 to 14 days .

Please note that VAT, customs and any import duty taxes may apply depending on shipping country and must be settled by the customer at the time of delivery

Shipping Fees:

UAE : 35 AED

GCC & Middle East: 120 AED

Rest of the world: 120 AED

Return &

Exchange Policy

We aim for your satisfaction, so if you are not happy with your purchase,  you can return your item for exchange or full refund within 7 days for full price items and 3 days for sale items.​

To Return or exchange an item:

1. Send us a DM on our instagram page @kenchostore and let us know if you would like to exchange or return.

 

3. We will immediately proceed with your exchange or refund given that the returned items are in the same purchase condition with no sign of wear, perfume smell and all tags are in place. We don't accept any item with an indication of usage. In such cases, the item will be returned to the purchaser.

It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit.

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. 

In Case of refund, full amount of item will be reimbursed, Courier charges are non refundable.

4. For refunded items, credit will automatically be applied to your credit card or original method of payment,  it might take up 15 to 20 days for the refund to be reflected to your account depending on your respective bank.

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